Mentoring and Support Services

Tailored Mentoring and Personal Support Services aims to provide tailored support to individuals assessed by Apprentice Connect Provider during Assessment Services, sign-up or post-sign-up as being at risk of non-completion. This service also assists employers who may be having difficulties with the apprenticeship relationship, which may result in noncompletion.

Tailored Mentoring and Personal Support Services may be short-term or ongoing and can be delivered at any stage from sign-up to completion. In-Training Support services may include, but are not limited to: 

• Pastoral care – support with personal needs and problems
• Mediation – a structured process in which the Apprentice Connect Provider assists the employer and apprentice to negotiate an agreement to resolve their dispute
• Mentoring – provide suggestions and guidance in relation to career planning, transitions, making decisions and facilitating problem solving. A mentor can be a role model, coach, counsellor or trusted resource
• Industry mentoring – expert with knowledge of a particular industry assists an apprentice with particular career and skills development concerns related to the industry
• Counselling – professional assistance and guidance in resolving personal or psychological problems
• Career guidance – assist apprentices to make educational, training and occupational choices and to manage their career
• Referral – directing apprentices to specialist services for further advice or action. For example, drug and alcohol support services, Fair Work Ombudsman or State and Territory Training Authorities.

Apprenticeships NT will identify the issues that may arise for apprentices and employers as basic or complex. In-Training Support services will be available for those issues identified as complex.  

If you require more information, please contact the  team on (08) 8935 8200 or email apprenticeshipsnt@gtntgroup.com.au